Why we will hold your information and what we would do with it
We process personal information to:

Enable us to provide emotional and practical help, Restorative Justice services, and counselling services, to people affected by crime
Campaign for change in the Criminal Justice Sector on areas affecting people impacted by crime
Conduct research into matters affecting people affected by crime
Keep in contact, communicate with, and get the views and input of our supporters
Fundraise in relation to services to people affected by crime
Support and manage our employees and volunteers
Victim Support will always ensure that there is a legal basis for any processing of personal information it undertakes. We may process the personal information of individuals on a variety of different legal grounds such as

performing a public task in relation to delivering our services, or
for reasons of substantial public interest, or
under a legal obligation, or
it is in the vital interests of an individual
Victim Support provides such services under the Victims’ Code of Practice issued under the Domestic Violence, Crime and Victims Act 2004. In other cases the legal basis for the processing of personal information by Victim Support is the consent of the individual.

You have a right to object to the processing of information about you. See the section on ‘Your rights in relation to your personal information’ below.

Our service delivery to victims and witnesses is supported by a variety of support functions and other legal bases for the processing of personal information may apply in relation to these, such as performance of a contract and employment obligations.

Your information may also be used for statistical purposes (statistical information is anonymous).

What information we hold
In relation to delivering our services
The types of personal information that Victim Support collects and processes in relation to services to people affected by crime include:

Personal details, such as contact details, date of birth, and other personal information for identifying an individual
Brief details of any alleged or actual crime committed against an individual or that an individual has witnessed
Details of individuals’ needs and the support provided to them, including case notes
Other details, including equality, diversity and inclusion data so that Victim Support can look to ensure its services are open to all
In relation to delivering other functions
Our service delivery to people affected by crime is supported by a variety of other functions. Types of personal information relating to other functions include:

Personal details, such as contact details, date of birth, and other personal information for identifying an individual
Other personal information relating to:
Supporters, such as what and how you want to hear from us

Donors/sponsors. Further detail is provided here.

Individuals who sign up to Victim Support’s weekly lottery. Further detail is provided here.

Individuals who make donations to Victim Support via third-party giving websites. Further detail is provided here.

Other personal information relating to individuals who make enquiries about our volunteering or fundraising opportunities, or our online shop. Such data will only be used by Victim Support to keep an accurate record of how your enquiry was handled. We will otherwise only contact you where you have opted to receive further updates from Victim Support.

Other personal information of employees for employee administration and general management purposes
Other personal information of volunteers for general management purposes
Other details individuals choose to provide, including where applicable equality, diversity and inclusion data (so that Victim Support can monitor how inclusive we are as a charity)
Why we would share your information
In relation to delivering our services
In delivering our services Victim Support will normally only share personal information with another agency/organisation with the consent of the individual concerned.

There are exceptional circumstances where we may have to disclose personal information without the individual’s consent. These are:

If we believe that either you or someone else is at risk of significant harm; Victim Support individuals have a duty to report any issues relating to child protection or adult safeguarding
Where there is another legal reason or requirement to disclose your personal information, such as a court order or serious case review.
Agencies/organisations we may share your personal information with in relation to services to people affected by crime include:

Criminal Justice agencies such as the police and the Crown Prosecution Service
Other statutory agencies such as Local Authority agencies and National Health Service agencies
Voluntary sector partner agencies such as the Citizens Advice Bureau, Women’s Aid and Refuge
Other agencies/organisations that can also help support you in relation to being affected by crime
Victim Support may also share personal information with another organisation/agency that will process that information on Victim Support’s behalf in relation to services to individuals, but this will only be in relation to a service that the individual has asked for.

In relation to other functions
Our service delivery to people affected by crime is supported by a variety of other functions. Organisations/agencies we may share your personal information with in relation to other functions include:

Third party providers that provide payment services to individuals who want to donate to or sponsor Victim Support, or who want to sign up to Victim Support’s weekly lottery, as well as fulfilment houses that ensure individuals who want to use our online shop receive the products and services they purchase
Third-party giving websites that provide a service to individuals who want to support Victim Support through websites
His Majesty’s Revenue and Customs where individuals who give to Victim Support have declared an amount eligible for Gift Aid
Hireserve, who provide our web-based recruitment platform to allow individuals to apply to work for or volunteer with Victim Support
Victim Support also shares personal information of individuals employed by or who volunteer with the charity.

How secure is my data and where is it held?
Victim Support has appropriate technical and organisational measures in place to protect the personal information of individuals. We use secure systems that permit the easy identification of the individual the personal information relates to. Victim Support’s own systems are all based in the UK. Where an individual has opted to receive further updates from Victim Support, from time to time we may use SurveyMonkey and similar tools for communicating with you and carrying out surveys that may collect personal data relating to you. Data entered on some of these tools may go outside the European Economic Area (EEA). Data provided through third-party giving websites may also be processed outside of the EEA. Further detail on transfers of personal data outside of the EEA is provided here. No other personal data is transferred outside of the EEA.

How long do we retain your personal information for?
At Victim Support we ensure that personal information is not kept for longer than necessary. Full details of Victim Support normal retention periods for personal information can be requested using the contact details provided towards the top of this document. Normal retention period criteria for personal information are also provided here.